Frequently Asked Questions (FAQ)
Question 1: How long does delivery take after placing an order?
The delivery time for ordered products consists of processing time and shipping time, which usually takes about 2 weeks in total. The preparation time varies depending on the product. Please refer to the product page for detailed information.
Some items may be shipped as early as the next day.
Orders placed before 12:00 PM may be shipped the next day.
If you would like to change your shipping method, please contact us:
📧 Email: jseph1401@gmail.com
📞 Tel.: +85265013193
Question 2: How much is the shipping fee?
Shipping Fee: Free shipping worldwide.
Question 3: I want to cancel my order.
If you wish to cancel your order, please contact us by email:
📧 Email: jseph1401@gmail.com
Question 4: I received a defective product. Can I exchange or return it?
If you receive a defective product, we will process a return or exchange.
Please send an email to:
📧 Email: jseph1401@gmail.com
Please include the following information:
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Your name
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Registered email address
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Order number
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Reason for return
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A photo clearly showing the defective part
Question 5: Are there cases where returns or exchanges are not accepted?
Returns or exchanges will not be accepted in the following cases:
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Returns requested due to customer preference (color, size, etc.)
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Items delivered more than 7 days ago
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Non-returnable items (such as underwear, swimwear, jewelry, etc.)
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Items without original tags, labels, or price tags
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Products that do not meet return conditions
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Missing or damaged packaging, boxes, or accessories
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Items that have been repaired, cleaned, or washed
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Items returned with odors, stains, or scratches caused by the buyer
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Items used beyond reasonable testing purposes
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Partial returns of product components or accessories
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Returns without contacting customer service in advance
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Returns due to misunderstanding product photos or descriptions
Question 6: My order has been shipped but I cannot track it.
The shipping process begins from the warehouse. Once the goods arrive at the distribution center, a tracking number will be assigned and the shipment will be processed.
Tracking information may take up to 3 days to update.
Please check again later.
Question 7: I have not received the email yet.
Since emails may be sent through international systems, delivery failures may occasionally occur.
Please check your spam folder or allow emails from the following address:
📧 Email: jseph1401@gmail.com
Question 8: Can I change the delivery address after placing the order?
If you contact us within 12 hours after placing the order, you may request a change of delivery address.
Please contact us at:
📧 Email: jseph1401@gmail.com
After 12 hours, the delivery address cannot be changed.
Once the order has been shipped, the address cannot be modified.
Question 9: The item cannot be added to the cart.
Please make sure you have selected the desired size and color of the product.
Both options must be selected before the item can be added to the cart.
Question 10: My order is still being prepared for shipment.
Delivery time includes processing time and shipping time, and preparation time varies depending on the product.
If the item is in stock, it can usually be shipped immediately after placing the order.
Delivery usually takes 1–4 business days after shipment.
If the item is out of stock, we will order it from the factory. Popular products may sell out quickly after restocking, and the waiting time may be 1–3 weeks.
We apologize for the inconvenience and appreciate your patience.
If delivery takes longer than expected, we will contact customers individually.
If your order is urgent, please contact us before placing the order to confirm stock availability.
Contact Information
Company Name
MEL LARSEN & ASSOCIATES LTD
Company Address
Suite LK B F House
55 Victoria Road
Burgess Hill, England
RH15 9LH
Registration Date
23 December 2021
Website
http://ojqmq.shop/
📧 Email: jseph1401@gmail.com
📞 Tel.: +85265013193