Return and Refund Policy

Return and Refund Period

If you wish to return or exchange an item, please contact our shop through our online support within one week after receiving your item.

Refund for Cash on Delivery payments: within 7 days after receiving the returned goods

Refund for Credit Card payments: within 7 days after receiving the returned goods

Return Shipping: Customers only need to bear the cost of return shipping.

Shipping Policy

Shipping: Free worldwide shipping. All shipping costs are covered by the seller. Buyers do not need to pay any shipping fees.

GST, Shipping

Shipping: Free worldwide shipping. No shipping fees.

GST:
No taxes or additional fees will be charged.

Return Conditions

Please return the item to our shop within one week after notification.

After receiving the notification, we will promptly provide the buyer with detailed information, including the return address.

Please note: If you contact us or return the item after the above period, we will not accept returns or exchanges, regardless of whether the issue was caused by our shop or the customer.

Non-Returnable Items

Please note that items in the following categories cannot be returned or exchanged:

• Items delivered more than one week ago

• Used items

• Returns or exchanges where the product, packaging, or accessories were damaged or lost during transportation without any product defect

• Returns or exchanges where the order and recipient are different and there is no product defect

If the Defect Is Caused by Our Shop

If the defect is caused by our negligence, such as product damage, we will:

• Replace the product if available

• Issue a refund if replacement is not possible

Return Procedure

Return Address:
1532 E Orman Ave
Pueblo, CO 81004
United States

Return and Exchange Contact Number:
+85265013193

Email:
jseph1401@gmail.com

Please contact us within one week after receiving the product via email or telephone and provide the following information:

• Name

• Address

• Phone number

• Email address

• Product name

• Reason for exchange or return

• Order number

Our store will provide instructions for returning the product.

Send the product back to our store.

Please contact us in advance. Returns or exchanges cannot be accepted without prior contact.

Please use a shipping method with a tracking number to avoid the loss of your item.

Please also carefully package the product and clearly mark fragile items. If the product arrives damaged without prior notification of the return reason, exchanges, returns, or refunds cannot be processed.

Once we confirm receipt of the returned product, we will process the exchange or refund.

Convenient Return

To simplify the return process, buyers only need to pay the return shipping cost.

Procedure

Please contact us within one week after receiving the product via email or telephone and provide the following information:

• Name

• Address

• Phone number

• Email address

• Product name

• Reason for return

• Order number

(This appears in the order confirmation email you receive after placing your order.)

Our store will provide return instructions.

Send the product back to our store.
(In this case, the customer bears the shipping cost.)

Please complete the Return/Exchange Contact Form included with the purchase confirmation and send it together with the returned product.

Please contact us in advance via email or telephone. Returns cannot be accepted without prior notice.

Please use a shipping method with a traceable tracking number and pack the item carefully.

Once we confirm receipt of the returned product, we will process your refund.

Information Regarding Changes Requested by Customers

Unfortunately, we cannot accept changes requested by customers.

If you wish to change the size after receiving the product, please return the ordered product and place a new order for the desired item.

Information Regarding Order Cancellation

Since we begin preparing shipments immediately after your order confirmation is sent, orders cannot be canceled or modified afterward.

Please note that in such cases the order will be treated as a return.

For Customers Using Cash on Delivery

For cash on delivery payments, payment must be made in cash upon receipt of the goods.

If the order address and delivery address are different, please confirm this information in advance.

Contact Information

If you have any questions, please contact us:

📧 Email: jseph1401@gmail.com

📞 Tel.: +85265013193

Website: http://ojqmq.shop/

Company Name:
MEL LARSEN & ASSOCIATES LTD

Company Address:
Suite LK B F House
55 Victoria Road
Burgess Hill, England
RH15 9LH

Registration Date:
23 December 2021